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Terms of Service for Kit & Digital Purchases

What These Terms Cover

These are the terms and conditions on which we supply our services, which encompass those services for which we may or may not charge a fee. They apply even if the DNA testing kit was purchased by someone else or if services were arranged by a third party.

Our Services

Our services are detailed on our website, www.tribaltapestry.com, hereafter referred to as 'our Site'.

Terms May Change

We advise you to review these terms each time you place an order, as they may be updated.

Why You Should Read Them

These terms provide essential information about us, how we will deliver services to you, how contracts can be modified or terminated, the handling of issues, and other important details.

Part 1: Key Terms for All Services

  1. Information About Us and How to Contact Us
    • Who We Are: We are Tribal Tapestry, located at 255 W. Moana Lane, Reno, Nevada, 89509.
    • Contact Details: Reach us via email at info@tribaltapestry.com or call us at 800-422-3714.
  2. Our Contract with You
    • Acceptance of Orders: Your order is accepted when we confirm via email, marking the contract's start.
    • If We Cannot Accept an Order: We will inform you and not charge for services that cannot be accepted.
  3. Changes to Services or Terms
    • Minor Changes: We may change services to comply with laws or make minor improvements.
    • Major Changes: For significant modifications, we'll notify you, and you may cancel the order before changes take effect.
  4. Delivery Costs
    • Costs will be displayed on our Site. If ordering through a partner, they will inform you of the charges.
  5. Providing Services
    • Timing: During the ordering process, we will inform you when we expect to provide services.
    • Delays: If external events delay our services, we will take steps to minimize impact, but we're not liable for such delays.
  6. Your Rights to End the Contract
    • Contact us to terminate a contract or for issues about services provided.
  7. Our Rights to End the Contract
    • We may end the service if you break the contract, such as misuse of the service or unpermitted resale.
  8. Handling Problems
    • Contact us with any service complaints or issues via the contact details provided.

Part 2: Additional Terms

  1. Payments
    • Acceptable payment methods include credit card.
    • Payment is due at the time of your order.
  2. Refunds and Cancellations
    • Digital Products: No refunds once processing begins due to the immediate start of data analysis.
    • Physical Kits: Refunds are available up to 14 days post-delivery if unopened and not activated. No refunds post-activation or once testing begins.
  3. Use of Our Services
    • Services must not be used for unlawful activities and should comply with our acceptable use policy.
  4. Intellectual Property
    • We own or license all content on our Site. Use of our services does not transfer any intellectual property rights.

Part 3: Services Specific Terms

  1. DNA Tests and Reports
    • Results are for informational purposes and not for medical or diagnostic use.
  2. Additional Offerings
    • Cultural Tours and Citizenship Assistance: Specific terms related to these services will be provided upon booking or inquiry.
  3. Genealogical Research and Village Finder Service
    • Provided in partnership with the Nigerian Cultural Center. Terms specific to these services will be outlined upon use.

By agreeing to these terms, you also agree to our Terms of Use and Privacy Policy, which form part of this contract.